Data Controller and Owner (EU Regulation 2016/679 of 27 April 2016)

This Privacy Policy establishes the commitment of the Institute for Prevention and Oral Rehabilitation (hereinafter IPRO Clinic) with its customers or visitors regarding the protection of personal data, informing the treatment it performs with its data, as well as the rights that it recognizes them as data subjects, in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation.

The Privacy Policy applies exclusively to the processing of personal data carried out by IPRO Clinic in the context of the purposes set forth herein, in which information relating to a natural person, of any nature and regardless of the respective support, which identifies or is considered personal data. allows you to identify that person.

The use of the website “www.iproclinic.com” implies acceptance of this Privacy and Cookies Policy.


Types of Data Collected

IPRO Clinic processes and uses information and personal data provided, in accordance with the General Data Protection Regulation 2016/679 (hereinafter GDPR) of the European Parliament and the European Council of 27 April 2016.

IPRO Clinic uses your personal data for the purpose of contacting patients directly for scheduling or changing dental medical appointments.

In the case of using health insurance or the IPRO Oral Health Plan, patients will become aware and consent that in order to comply with the contract concluded with the IPRO Clinic, they may have to hand over / share their personal data with partners / entities that provide services in the field of health insurance (excluding medical data unnecessary to fulfill the contract).

In the event of the need to build or maintain dental prostheses, patients will be made aware and must consent that, in order to comply with the contract concluded with the IPRO Clinic, they may have to hand over / share their personal data with partners / entities that provide services within the scope of the construction or maintenance of dental prostheses (excluding medical data unnecessary to fulfill the contract).

It should also be noted that the confidentiality and security of personal data provided by customers will be ensured, under the terms of the GDPR in force, as well as, the right to want, access, rectify, delete or withdraw consent to their treatment will be explained in the described therein, through the contacts:

Email: geral@maisclinic.com

Address: Rua João de Deus, 12B

Telephone: (+351) 291 232 972 / (+351) 966 593 368

For the purposes of litigation or debt collection, your personal data may be transferred to the collection company or the law firm responsible for the legal action.

In accordance with the data protection law in force, your personal data is intended to be incorporated into a file Ownership of our company – IPRO Clinic – in order to maintain the professional / medical relationship where there are no management decisions about automated profiles.

For the sale of products and services, your personal data will be kept until consent is withdrawn, within the legal limits.

For other purposes, IPRO Clinic will retain your personal data for as long as necessary to fulfill the purpose for which it was collected, after which your personal data will be deleted.

There may be legal or tax requirements that require you to retain certain personal data for some period of time. In such cases, in the case of a legal or tax obligation, IPRO Clinic will have to respect the minimum retention period.

After the maximum retention period, IPRO Clinic undertakes to delete, destroy or anonymize your personal data.

The registration of personal data collected is subject to computerized treatment to schedule an appointment / medical history and will not be disclosed to third parties and will be treated with the utmost confidentiality and in accordance with the Data Protection Act of the GDPR in force.

The photos and testimonies of patients that appear on the website are not identifiable, but are published with their consent and will be removed at any time at the request of the patients themselves.

You can exercise your rights of access, rectification, opposition or cancellation, if you want to edit or delete your photos you can contact us through (+351) 291 232 972 / (+351) 966 593 368 or you can send us an email to geral@ maisclinic.com.

Among the types of personal data that are collected, either alone or through third parties, are: Telephone, E-mail, Cookies and Usage Data (personal information).

Other personal data collected can be described in other sections of this privacy policy or by the specific explanatory text presented in the context of data collection. Personal data can be freely provided by the User, or collected automatically when using the “Online Appointment” and “Contacts” pages, and through the contact forms inserted in the pages of the specialties and clinic cases on the website “www.iproclinic.com”.

Any use of Cookies – or other tracking tools – by this website or by the owners of third-party services used by the same website, unless otherwise stated, serves to identify Users and remember their preferences, for the sole purpose of providing the required service by the User. Failure to provide certain personal data may make it impossible for this website to provide its services.

The User assumes responsibility for the personal data of third parties published or shared through this service (website) and confirms that he has the consent of the third party to provide Data to the Owner.



The system uses two different sets of cookies during the operation. The first is the session cookies that are necessary to identify users and allow them to register in the system, to make appointments. The second set consists of Google Analytics cookies that are used to aggregate visit reports on the website “www.iproclinic.com” and to refine the user experience and ease of use. All cookies are foreground cookies and collect anonymous data. All information is for internal use only and is not shared with third parties.


Processing method

IPRO Clinic (Data Controller) is the entity responsible for processing the personal data of its customers or visitors to the website “www.iproclinic.com”. For any information regarding your personal data, you can contact us by the following means:

Address: Rua João de Deus, 12B

Telefone: (+351) 291 232 972 / (+351) 966 593 368

Email: geral@maisclinic.com

Data processing is performed using computers and / or enabled IT tools, following organizational procedures and means strictly related to the indicated purposes. In addition to the Data Controller, in some cases, the Data may be accessed by certain types of people involved with the operation of the website (administration, sales, marketing, legal system administration) or external people (such as third-party technical service providers, postal workers), hosting providers, IT companies, communications agencies) named, when necessary, as Data Processors by the Owner. The updated list of these parts can be requested from the Data Controller at any time.


The data is processed at the headquarters of the Data Controller, and in any other places where the parties involved with the processing are located. For more information, please contact the Data Controller.

Conservation Period

The data is kept for the period necessary to provide the service requested by the User, or for the purposes described in this document, and the user can request the Data Controller to suspend or remove it.

Use of Collected Data

User data is collected to allow the Owner to provide the services, as well as for the following purposes: Managing email addresses and sending messages, interacting with social networks and external platforms, contacting User Statistics.

The Personal Data used for each purpose are described in the specific sections of this document.

Detailed information about the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Interaction with social networks and external platforms

These types of services allow interaction with social networks or other external platforms directly from the pages of the website. The interaction and information obtained by the user are always subject to the User’s privacy settings on each social network. If a service that allows interaction with social networks is installed, it will be able to collect traffic data for the pages, where the service is installed, even when Users are not using them.

The Facebook “Like” Button and Social Widgets

These are services that allow interaction with the Facebook social network provided by Facebook, Inc.

Personal data collected: Cookie Usage data.

Place of processing: USA – Privacy Policy


Os serviços contidos nesta seção habilita o Proprietário a monitorar e analizar o tráfego da web e pode ser usado para manter rastreamento do comportamento do Usuário.

Google Analytics (Google Inc.)

O Google Analytics é um serviço de análise Web fornecido pela Google Inc. (“Google”). Google utiliza os dados coletados para acompanhar e examinar o uso deste serviço (website “www.iproclinic.com”) para preparar relatórios sobre atividades e compartilhá-los com outros serviços do Google. O Google pode usar os dados coletados para contextualizar e personalizar os anúncios de sua própria rede de publicidade.


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior. Google Analytics (Google Inc.) Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the data collected to track and examine the use of this service (website “www.iproclinic.com”) to prepare reports on activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads for its own advertising network.

Personal data collected: Cookie Usage data.

Place of processing: USA – Privacy Policy – Opt Out

Contact the User – “Contacts”, “Online Appointment” and Other Contact Forms

When filling in the contact form with their Data, users authorize the use of these details to respond to requests for information, quotations or any other type of request as indicated by the title of the form.

Personal data collected: E-mail, Name, Telephone.

Managing email addresses and sending messages

These types of services allow the management of the database of e-mail contacts, telephones or other contact information for communication with the User. These services can also be used to collect data regarding the date and time when the user viewed the email, when the user interacted with the email received, for example, when the user selected the links included in the email, mail.

Content Comments

Content commenting services allow Users to create and post comments on the content of this service. Depending on the settings chosen by the Owner, Users can also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it can be used to send notifications of comments on the same content. Users are responsible for the content of their comments. If a content comment service provided by a third party is installed, it may still collect web traffic data for pages where the comment service is installed, even when users do not use the comment content service.



Legal Action

Users’ Personal Data may be used for legal purposes by the Data Controller in court or in steps leading to possible legal action arising from the misuse of this service (website) or related services. Additional information about the User’s Personal Data In addition to the information in this privacy policy, the website may provide the User with contextual information about specific services or the collection and processing of Personal Data.

System Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record the interaction with the website or use, for this purpose, other Personal Data (such as IP address).

Information not contained in this policy

More details about the collection or processing of Personal Data can be requested from the Data Controller, at any time, using the contact details.

Users’ rights

Users have the right, at any time, to consult the Data Controller to find out if their Personal Data has been stored and to know more about the content and origin, verify its accuracy or to request that it be supplemented, canceled, updated or corrected, or transform it into an anonymous format or block any data held in violation of the law, as well as oppose the treatment for any legitimate reasons. Orders must be sent to the Data Controller using the contact information provided above. Please be informed that this website does not support requests for “Don’t Track Me”.

Changes to this Privacy Policy

The Data Controller reserves the right to make changes to this privacy policy at any time, by communicating to its Users on this page. It is highly recommended that this page be consulted several times regarding the last modification described at the bottom. If the User does not agree with any changes to the Privacy Policy, the User must stop using this service (website) and can ask the Data Controller to delete Personal Data. Unless otherwise specified, the current privacy policy applies to all Personal Data that the Data Controller has from Users.